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Returns:
Books: Upon receipt of a returned book we will refund 100 per cent of the
original purchase price less the postage and packaging costs. We have to receive
the book in saleable condition. We do not accept returns of books that have been
opened. We do not refund your return postage and packaging costs.
CD and DVD's: Upon receipt of an unopened CD or DVD we will refund 100 per cent of the purchase price less postage and packaging costs.
We do not refund your return postage and packaging costs. We do not make a refund if the
shrink wrapping has been removed or tampered with.
Damaged upon
receipt: It can happen that a publication is damaged in the post.
Please return the whole package to us and we will refund all your costs and send you a new copy.
Cancellations: If an order is cancelled before it is
shipped we refund the full amount. If is cancelled after it is
shipped we treat it as a "return."
We are a quality-focused company and all our publications are produced to the
highest possible standards. In the
unlikely event you have a complaint about our products or services please contact us
using the contact form on this website, outlining your complaint and leaving an email address or day time phone number (tells us your time zone) and
our managing director will reply to you as soon as possible.
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